Course of action:
Normally the tools are checked and simple defects are repaired within 24 h. If a repair is more extensive, the customer will be informed. Our distribution service is DHL. Parcels are delivered in return for a signature. If nobody is there to accept the parcel, we can also deliver by mail. For our customers in Central and Eastern Switzerland there is also the possibility to transact their repair and service orders directly via the Helppoints of the manufacturer.
In case there is a shortage because of the repair or maintenance of a tool, Jannone AG has some replacement tools.
As standard practice there is a guarantee of one year from date of purchase on our products. Excluded are damages which occur through improper handling of the tools (e.g. damages by external force, water damages, etc.). The repair costs are calculated strictly according to the actual time and effort, there is no minimum charge. Also the drawing up of estimates is free of charge. As standard practice, telephonic or written estimates are drawn up, as soon as the repair costs exceed 40 % of the repaired tool’s original price, otherwise the tools are repaired directly. If it is thus mentioned on the repair order, an estimate will be given before the repair in any case.
Our specialists will be happy to discuss all your questions with you.